Units
DIPLOMA - Language, Literacy and Numeracy Evaluation
- LLN EVALUATION Activity 1 – Writing
- LLN EVALUATION Activity 2 – Reading Part 1 – Fill in the Blanks
- LLN EVALUATION Activity 2 – Reading Part 2 – Emergency Procedures
- LLN EVALUATION Activity 2 Part 3 – First Aid Courses
- LLN EVALUATION Activity 3 Part 1 – Scheduling Professional Development
- LLN EVALUATION Activity 3 Part 2 – Working in Different Time Zones within Australia
- LLN EVALUATION Activity 3 Part 3 – Data Interpretation
- LLN EVALUATION Activity 4 – Visual Comprehension
- LLN EVALUATION Activity 5 – Oral Comprehension
SITEEVT001 Source and use information on events
- What is an Event?
- Learning about the Event Industry
- Research
- How to Research
- Where to Research
- The Research Process
- Referencing Research
- Using and sharing knowledge in the workplace
- Types of Events
- Event Categories
- Staging Elements
- Event Protocol
- Structure and Function of Event Industry
- Event Stakeholders
- Reasons why we hold events
- Motivation and impacts
- Careers
- Legal and Ethical Considerations
- Licensing and Copyright
- Managing Risks
- Equal Employment Opportunity (EEO) and Anti-discrimination
- Australian Consumer Law
- Fair Trading Law
- Advertising Materials
- Food Safety
- Industrial Relations
- Unions
- Ethical Issues
- Environmental Issues
- Respect for the Land
- Social Sustainability
- Quality Assurance
- Current and emerging technology
- Delegate Registration and Tracking Systems
- Computer-Aided Design Systems
- Internal Venue Booking Systems
- Mobile Phones
- Internet and Social Media
- Wireless Technology
- VOIP
- Ticketing Technology
- Others
- Keeping Knowledge Current
- How does one stay up-to-date?
- SITEEVT001 Source and use information on events MInor Assessment
- SITEEVT001 Source and use information on events Knowledge Assessment
SITXWHS001 Participate in safe work practices
- Introduction SITXWHS001 - Events
- Importance of WHS
- WHS Legislation
- Employer and Employee Responsibilities
- Primary Duty of Care
- Duties of Workers
- Workers’ Compensation (according to the model WHS Act)
- Workers’ Compensation work program
- Return to Work
- Deemed Diseases
- Permanent Impairment
- Following WHS Procedures in the workplace
- WHS Hazards
- Hazard Management
- Common Hazards in the Workplace
- Hierarchy of Controls
- Preventing Workplace Accidents
- WHS in the Events Industry
- WHS in Food and Beverage
- Use of Personal Protective Equipment (PPE) and clothing
- Examples of breaches of procedures and issues requiring attention
- Financial controls
- Privacy Laws
- 13 Australian Privacy Principles
- Emergency and potential emergency situations
- Following organisational security and emergency procedures
- Seeking assistance
- Completing Emergency Incident Reports
- Participating in WHS Practices
- Reporting problems
- Events – SITXWHS001 Participate in safe work practices Knowledge Assessment Part A
- Events – SITXWHS001 Participate in safe work practices Knowledge Assessment Part B
- Events – SITXWHS001 Participate in safe work practices Knowledge Assessment Part C
- Events – SITXWHS001 Participate in safe work practices Knowledge Assessment Part D
- Events – SITXWHS001 Participate in safe work practices Knowledge Assessment Part E
SITXWHS002 Identify hazards, assess and control safety risks
- Hazard Identification
- Identifying Hazards
- Overview of Hazard and Risk Assessment Process
- Hazard Identification and Risk Assessment Tools and Templates
- Methods to identify actual or foreseeable hazards
- Common Hazards in the Workplace
- Biological & Radiation Hazards
- Psychological Hazards
- Work alone or with other personnel to identify hazards
- Working with Others
- Consultation
- WHS committees and representatives
- Keep records of identified hazards according to organisational procedures
- Access and use risk assessment tools and template documents
- Work alone or with other personnel to assess the risk
- Use a systematic method to assess the risk
- Identify the likelihood of harm occurring
- Assessing Risks
- STEP 1. Consider the Consequences
- STEP 2. Estimate the Likelihood
- STEP 3. Calculate the Risk Level
- Collect sufficient evidence of the type and level of risk posed by the identified hazard
- Keeping records of risk assessments
- Eliminate or control risk
- Take measures to eliminate or control risks
- Reduce Risk of Manual Handling Injuries
- Reviewing Risk Controls
- When to Conduct Risk Management
- SITXWHS002 Identify hazards, assess and control safety risks Knowledge Assessment
SITXFIN003 Manage finances within a budget
- Introduction SITXFIN003 Manage finances within a budget
- What is a budget?
- Benefits of Budgeting
- Budget Controls
- Budgets for different business sizes
- Types of Budget
- Factors Impacting Budget
- Budget Components
- Types of Financial Records
- Communicating Budget and Resource Information
- Analysing Draft Budget Feedback
- Completing the Final Budget
- Communicating the Final Budget
- Communicating Resource Allocations
- Monitoring Budget
- Preparing Accurate Financial Reports
- Completing Reports
- Types of Reports
- Comparing Actuals to Budgets
- Variance Analysis and Rectification
- Maximising Budget Performance
- Reviewing Budget
- Communicating Budget Status and Improvements
- SITXFIN003 Manage finances within a budget Knowledge Assessment
Events - SITXCOM002 Show social and cultural sensitivity
- Culture and cultural diversity
- Cultural diversity in Australia
- Australia’s Indigenous culture
- Changes in the landscape
- Respecting customers and colleagues across social and cultural groups
- Consider social and cultural differences
- Social and cultural differences
- Assisting customers with disabilities
- Verbal communication
- Non-verbal communication
- Responding in a non-discriminatory way
- What is discrimination?
- Overcome Language Barriers
- Obtain assistance with communication
- Issues that may cause conflict or misunderstandings
- Address difficulties and seek assistance from others
- Considering differences amid difficulties or misunderstandings
- Resolving misunderstandings
- Creating a diverse workplace
- Referring issues to manager or supervisor
- Creating safe and equal environment for work
- Agencies and organisations that aid in multi-cultural communication
- Legal considerations
- Multicultural Access and Equity Policy
- Legislation concerning Aboriginal and Torres Strait Islander
- National Disability and Insurance Scheme
- Employment for people with disability
- SITXCOM002 Knowledge Assessments
- SITXCOM002 Show social and cultural sensitivity - Minor Assessment
- SITXCOM002 Show social and cultural sensitivity - Minor Assessment
Events - BSBWOR203 Work effectively with others
- Responsibilities and duties in the workplace
- Code of conduct
- Job description and employment arrangements
- Organisation’s policy relevant to work role
- Skills, training and competencies
- Supervision and accountability requirements
- Environmentally sustainable working practices
- Team structures
- Resources and timelines
- Time constraints
- Resource constraints
- Feedback
- Formal/informal performance appraisals
- Obtaining feedback from clients
- Obtaining feedback from supervisors and colleagues
- Personal, reflective behaviour strategies
- Routine organisational methods for monitoring service delivery
- Providing support to team members
- Explaining/clarifying
- Helping colleagues
- Problem solving
- Providing encouragement
- Providing feedback to a team member
- Undertaking extra tasks if necessary
- Organisational requirements
- Teamwork
- Sharing information with colleagues
- Collaboration in the workplace
- Identifying and planning strategies for improvement
- Professional development
- Coaching, mentoring and/or supervision
- Formal/informal learning programs
- Internal/external training provision
- Performance appraisals
- Personal study
- Recognition of current competence (RCC)/skills
- Dealing with issues, problems and conflicts
- The development of relationships
- Anti-discrimination legislation
- Differences in communication styles
- Non-verbal communication
- Issues and problems in the workplace
- 1. Workplace stress
- 2. Workplace bullying
- 3. Workplace violence
- 4. Safety issues in the workplace
- 5. Discrimination in the workplace
- Conflict within the workplace
- The effects of conflict in the workplace
- Conflict Resolution
- BSBWOR203 QUIZ
- BSBWOR203 Work effectively with others - Minor Assessment
SITXCCS006 Provide service to customers SITXCCS007 Enhance customer services
- Good customer service
- Principles of good customer service
- Communication with customers
- External and Internal Customers
- Using appropriate language
- Verbal Communication
- Personal qualities of speakers
- Common causes and barriers in communication breakdown
- Barriers
- Written Communication
- Internal forms, paperwork and documents
- Non-verbal communication
- Observe and respond to non-verbal communication to customers
- Kinesics
- Active Listening
- Promptly meet reasonable customer needs and requests
- Questioning
- Selecting a medium of communication
- Positive Communication
- Personal presentation and hygiene
- Follow organisational customer service policies and procedures
- Adhere to professional standards expected of industry personnel
- Establishing rapport
- Identifying customer needs and expectations
- Developing customer relationships
- Anticipating customer preferences, needs and expectations
- Recognise and act upon opportunities to deliver additional levels of service
- Promoting repeat business
- Maintain customer profiles
- Tailor and personalise customer service
- Customer complaints
- Guarantees and warranties about the product or service being provided
- Refund Policy
- Repair or Replacement Guarantees
- Respond to customer complaints positively
- Seek Solutions by Consulting the Customer
- Resolve complaints
- Compensate dissatisfied customers
- Factors to consider when determining compensation to be given to customers
- Compensation for dissatisfied customers
- Turn complaints into opportunities to show quality customer service
- Escalating complex service issues to higher staff
- Maintaining a positive and cooperative manner at all times
- Internal feedback on customer service practices
- SITXCCS006 SITXCCS007 QUIZ
- SITXCCS006 SITXCCS007 - Minor Assessment
SITEEVT002 Process and monitor event registrations SITEEVT003 Coordinate on-site event registrations
- Event registrations
- Benefits of event registration
- Types of events requiring registration
- Types of customers in different events
- Principles of event registration
- Event Registration Software
- Customer information required during registration
- Mistakes to avoid when creating registration forms
- Payments in registration
- Financial administration documents in registration
- Customer attendance documents
- On-site registration operation system, software and platforms
- On-site registration
- Things to consider on the actual setup of registration areas
- Features of event programs, inclusions, etc.
- Monitor attendance
- Process and administer registration and reports
- Invoices and credit notes for changed registrations
- Receive, process and record payments
- Registration reports
- Event registration issues
- SITEEVT002 & SITEEVT003 QUIZ PART A
- SITEEVT002 & SITEEVT003 QUIZ PART B
- SITEEVT002 & SITEEVT003 QUIZ PART C
- SITEEVT002 & SITEEVT003 QUIZ PART D
- SITEEVT002 & SITEEVT003 MINOR ASSESSMENT TASK 1 A
- SITEEVT002 & SITEEVT003 MINOR ASSESSMENT TASK 1 B
- SITEEVT002 & SITEEVT003 MINOR ASSESSMENT TASK 2
- SITEEVT002 & SITEEVT003 MINOR ASSESSMENT TASK 3
- SITEEVT002 & SITEEVT003 MINOR ASSESSMENT TASK 4
BSBITU306 Design and produce business documents
- Business documents
- Technology and software for business documents
- Layout and style
- Organisational requirements
- Consistency
- Document design
- Colour and contrast
- Relating principles to documents
- Account statements
- Client databases
- Newsletters
- Project reviews
- Proposals
- Reports
- Web pages
- Collaborating with another person
- Design document
- Account statements
- Client databases
- Newsletters
- Project reviews
- Proposals
- Reports
- Web pages
- Ensure efficient entry of information
- Maximising the presentation and appearance of information
- Ensure consistency of design and layout
- Alternating headers and footers
- Editing
- Merging documents
- Spell checking
- Table formatting
- Background colours
- Resizing columns
- Altering borders
- Adding tables within tables
- Change the spacing
- Adding gridlines
- Using columns
- Using styles
- Operating input devices
- Produce document
- Check document if it meets requirements
- Saving and storing documents
- Using manuals, training booklets and help desks
- Finalise document
- Modifications to documents
- Naming and storing documents
- BSBITU306 KNOWLEDGE ASSESSMENT PART A
- BSBITU306 KNOWLEDGE ASSESSMENT PART B
- BSBITU306 KNOWLEDGE ASSESSMENT PART C
- BSBITU306 KNOWLEDGE ASSESSMENT PART D
- BSBITU306 KNOWLEDGE ASSESSMENT PART E
- BSBITU306 MINOR ASSESSMENT TASK 1 Formatting and Style
- BSBITU306 MINOR ASSESSMENT TASK 2 Observation Report
BSBITU302 Create electronic presentations
- BSBITU302 Electronic presentations
- BSBITU302 Preparing to create presentations
- BSBITU302 Ergonomics and personal work environment
- BSBITU302 The work environment
- BSBITU302 Neutral Posture
- BSBITU302 Movement and stretching
- BSBITU302 Sufficient lighting
- BSBITU302 Determine the purpose of the presentation
- BSBITU302 Identify presentation requirements
- BSBITU302 Applying organisational strategies and conservation techniques
- BSBITU302 Presentation plan
- BSBITU302 Creating presentations
- BSBITU302 Opening a PowerPoint document
- BSBITU302 Creating slides for the presentation
- BSBITU302 Choosing slide designs
- BSBITU302 Transitions and effects
- BSBITU302 Adding Notes
- BSBITU302 Handout Master
- BSBITU302 Consistency of design
- BSBITU302 Visual impact and emphasis
- BSBITU302 Streamlining and customising presentations
- BSBITU302 Finalising presentations
- BSBITU302 Review presentation to check appearance, consistency and content
- BSBITU302 Print materials when needed
- BSBITU302 Storing presentations
- BSBITU302 Legislation and ethical considerations
- BSBITU302 Equal Employment Opportunity (EEO) and Anti-discrimination policy
- BSBITU302 Multicultural Access and Equity Policy
- BSBITU302 National Disability and Insurance Scheme
- BSBITU302 Privacy Act
- BSBITU302 Copyright Laws
- BSBITU302 Fair Trading Laws
- BSBITU302 Ethical Codes of Practice
- BSBITU302 Knowledge Assessment Part A
- BSBITU302 Knowledge Assessment Part B
- BSBITU302 Knowledge Assessment Part C
- BSBITU302 Minor Assessment
SITTTSL005 Sell tourism products and services SITTTSL006 Prepare quotations
- SITTTSL005-006 Identify customer product needs
- SITTTSL005-006 Establishing rapport and building trust
- SITTTSL005-006 Why identify customer needs?
- SITTTSL005-006 Identifying the customer and their needs
- SITTTSL005-006 Customers with children
- SITTTSL005-006 Customers with disabilities
- SITTTSL005-006 Aged customers
- SITTTSL005-006 Identify customer requests
- SITTTSL005-006 Suggest products that meet customer needs
- SITTTSL005-006 Current promotions and organisational-preferred arrangements
- SITTTSL005-006 Additional products offered to customers
- SITTTSL005-006 Source information to meet customer needs
- SITTTSL005-006 Provide specific product information and advice
- SITTTSL005-006 Suggest alternate products if desired products are not available
- SITTTSL005-006 Present all options clearly and in a timely manner
- SITTTSL005-006 Disclose pertinent information clearly
- SITTTSL005-006 Cost of products and services
- SITTTSL005-006 Product and costing information for quotations
- SITTTSL005-006 Negotiate costs with suppliers
- SITTTSL005-006 Calculate commissions, mark-up net costs, currency conversions, etc.
- SITTTSL005-006 Net Margin
- SITTTSL005-006 Calculating Mark up
- SITTTSL005-006 Calculating Taxes
- SITTTSL005-006 Calculating Commission
- SITTTSL005-006 Calculating Currency Conversions
- SITTTSL005-006 Counter-check package prices to prices of individual products
- SITTTSL005-006 Keep records according to organisational formats
- SITTTSL005-006 Provide quotations to customers
- SITTTSL005-006 Update and record quotations
- SITTTSL005-006 Conditions and limitations of quotations
- SITTTSL005-006 Sell the product
- SITTTSL005-006 Recognising buying signals
- SITTTSL005-006 Selling intangible products
- SITTTSL005-006 Selling add-ons and complementary products
- SITTTSL005-006 Dealing with customer complaints
- SITTTSL005-006 Closing Techniques
- SITTTSL005-006 Follow up sales opportunities
- SITTTSL005-006 Demonstrate commitment to customer service
- SITTTSL005-006 Build customer loyalty
- SITTTSL005-006 Generate repeat sales
- SITTTSL005-006 Ethical and Legal considerations
- SITTTSL005-006 Australian Consumer Law 2011
- SITTTSL005-006 Fair Trading Acts
- SITTTSL005-006 SPAM Act 2003
- SITTTSL005-006 Privacy Act 1988
- SITTTSL005-006 Anti-discrimination legislation
- SITTTSL005-006 Multicultural Access and Equity Policy
- SITTTSL005-006 Legislation concerning Aboriginal and Torres Strait Islander
- SITTTSL005-006 National Disability and Insurance Scheme
- SITTTSL005-006 Guide Dog and Companion Animal access
- SITTTSL005-006 Child Sex Tourism
- SITTTSL005-006 Legislation on Environment
- SITTTSL005-006 Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act)
- SITTTSL005-006 Natural Conservation Act 1992
- SITTTSL005-006 Queensland Services Act 2003
- SITTTSL005-006 Financial Services Reform Act 2001 (FSRA)
- SITTTSL005-006 Codes of Practice in Business
- SITTTSL005-006 Code of Practice in Business (Queensland)
- SITTTSL005-006 Selling air tickets
- SITTTSL005-006 Other considerations for selling specific products
- SITTTSL005-006 Emerging Trends in the Tourism Industry
- SITTTSL005-006 Changing Mindset
- SITTTSL005-006 Demographics
- SITTTSL005-006 Electronic Bookings
- SITTTSL005-006 Social Media
- SITTTSL005-006 Environmental or Socio-cultural Impacts
- SITTTSL005-006 Terrorism
- SITTTSL005 - SITTTSL006 Knowledge Assessment Part A
- SITTTSL005 - SITTTSL006 Knowledge Assessment Part B
- SITTTSL005 - SITTTSL006 Knowledge Assessment Part C
- SITTTSL005 - SITTTSL006 Knowledge Assessment Part D
- SITTTSL005 - SITTTSL006 Minor Assessment
SITTTSL008 Book supplier services
- SITTTSL008 Administer customer file and identify booking requirements
- SITTTSL008 Booking types
- SITTTSL008 Accessing customer records
- SITTTSL008 Prepare and issue customer documents
- SITTTSL008 Accurately update the financial status of customer records
- SITTTSL008 Identify all supplier services required by the customer
- SITTTSL008 Identify details of specific products and services confirmed to the customer
- SITTTSL008 Select appropriate suppliers to ensure customer needs and quoted prices are met
- SITTTSL008 Select suppliers according to negotiated arrangements to maximise the profitability of the sale
- SITTTSL008 Request products and services
- SITTTSL008 Provide full details of the required booking to ensure the customer receives the correct product or service
- SITTTSL008 Request return confirmation of the booking from the supplier
- SITTTSL008 Make requests for multiple services in the most practical sequence
- SITTTSL008 Flow on impacts, and alternative dates and products when desired products are unavailable
- SITTTSL008 Variable and invariable suppliers
- SITTTSL008 Record requests and confirmations
- SITTTSL008 Monitor files to ensure that all confirmations are received and follow up outstanding confirmations
- SITTTSL008 Note and schedule future action to be taken for the bookings
- SITTTSL008 Update and finalise bookings
- SITTTSL008 Action supplier payments within the designated deadline
- SITTTSL008 Advise suppliers of final customer details and booking requirements
- SITTTSL008 Minimise use of printed materials and maximise electronic transmission and recordkeeping to reduce waste
- SITTTSL008 Legal considerations
- Events SITTTSL008 Quiz Part A
- Events SITTTSL008 Quiz Part B
- Events SITTTSL008 Quiz Part C
- SITTTSL008 Minor Assessment
EVENTS - SITXHRM003 Lead and manage people
- SITXHRM003 Model high standards of performance and behaviour
- SITXHRM003 Support and commit to organisational goals
- SITXHRM003 Interact with team members positively and professionally
- SITXHRM003 Develop team commitment and cooperation
- SITXHRM003 Make plans and objectives consistent with organisational goals
- SITXHRM003 Communicate expectations, roles and responsibilities of team members to encourage people to take responsibility for their work.
- SITXHRM003 Defining roles for the team
- SITXHRM003 Encourage teams and individuals to develop innovative approaches to work
- SITXHRM003 Identify and reward individual and team efforts and contributions
- SITXHRM003 Model and encourage open and supportive communication within the team.
- SITXHRM003 Seek and share information from the wider business environment with the team
- SITXHRM003 Represent team interests in the wider environment
- SITXHRM003 Representing your work team
- SITXHRM003 Seek feedback from team members and implement changes within the bounds of organisational goals and policies
- SITXHRM003 Negotiate changes
- SITXHRM003 Manage team performance
- SITXHRM003 Barriers to delegation
- SITXHRM003 Overcome barriers to delegation
- SITXHRM003 Evaluate the skills of team members and provide opportunities for individual development
- SITXHRM003 Provide opportunities for individual development
- SITXHRM003 Monitor team performance and ensure progress towards achievement of goals
- SITXHRM003 Key Performance Indicators (KPIs)
- SITXHRM003 Report progress
- SITXHRM003 Identify performance problems or difficulties
- SITXHRM003 Provide mentoring and coaching to support team members
- SITXHRM003 Motivate individuals and teams to achieve optimum performance
- SITXHRM003 Provide recognition and reward for team achievements
- EVENTS SITXHRM003 Lead and Manage people Knowledge Assessment Part A
- EVENTS SITXHRM003 Lead and Manage people Knowledge Assessment Part B
- SITXHRM003 Lead and Manage people Knowledge Assessment Part C
- SITXHRM003 Lead and Manage people Knowledge Assessment Part D
- Events SITXHRM003 Minor Assessment
Events - SITXMGT002 Establish and conduct business relationships
- SITXMGT002 What are business relationships?
- SITXMGT002 Establish relationships within the cultural context
- SITXMGT002 Build trust and respect in business relationships
- SITXMGT002 Use effective communication skills and techniques
- SITXMGT002 Verbal Communication
- SITXMGT002 Characteristics of messages (a quality that the speakers should have)
- SITXMGT002 Common causes and barriers in communication breakdown
- SITXMGT002 Barriers
- SITXMGT002 Written Communication
- SITXMGT002 Identify opportunities to maintain contact with customers and suppliers
- SITXMGT002 Reactive to Proactive Customer Service
- SITXMGT002 Build relationships with specific parties
- SITXMGT002 Conduct negotiations
- SITXMGT002 Culture
- SITXMGT002 Conduct negotiations in the context of organisation goals
- SITXMGT002 Maximise benefits for all parties
- SITXMGT002 Incorporate feedback and input into negotiations
- SITXMGT002 Communicate results of negotiations to colleagues and stakeholders
- SITXMGT002 Make formal business agreements
- SITXMGT002 Contract law
- SITXMGT002 Terms of contract
- SITXCOM002 Exclusion clauses
- SITXCOM002 Dispute resolution clause
- SITXCOM002 Termination of contracts
- SITXMGT002 Obtain approvals for all aspects of formal agreements according to organisational procedures
- SITXMGT002 Evaluate and act on the need for specialist advice as required
- SITXMGT002 Foster and maintain business relationships
- SITXMGT002 Honour agreements within the scope of individual responsibility
- SITXMGT002 Take account of agreed performance indicators
- SITXMGT002 Make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues
- SITXMGT002 Nurture relationships through regular contact and use of effective interpersonal and communication styles
- SITXMGT002 Establish and conduct business relationships Knowledge Assessment Part 1
- SITXMGT002 Establish and conduct business relationships Knowledge Assessment Part 2
- SITXMGT002 Establish and conduct business relationships Knowledge Assessment Part 3
- SITXMGT002 Establish and conduct business relationships Knowledge Assessment Part 4
- SITXMGT002 Minor Assessment
SITXMGT001 Monitor work operations
- SITXMGT001 Monitor efficiency and service levels through close contact with day-to-day operations
- SITXMGT001 Causes of poor work performance
- SITXMGT001 Ensure that workplace operations support overall organisation goals and quality assurance initiatives
- SITXMGT001 Identify quality problems and issues and make appropriate adjustments to procedures and systems with relevant approvals
- SITXMGT001 Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations
- SITXMGT001 Provide feedback to colleagues and management to inform future planning
- SITXMGT001 Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation
- SITXMGT001 Social media: an enterprise framework
- SITXMGT001 Assess and respond to opportunities to improve sustainability of day-to-day operations
- SITXMGT001 Plan and organise workflow
- SITXMGT001 Delegate work according to principles of delegation
- SITXMGT001 Assess workflow and progress against agreed objectives and timelines
- SITXMGT001 Assist colleagues in prioritisation of workload through supportive feedback
- SITXMGT001 Provide timely input to appropriate management regarding staffing needs
- SITXMGT001 Monitor and support team members
- SITXMGT001 Proactively share information, knowledge and experiences with team members
- SITXMGT001 Challenge and test ideas within the team in a positive and collaborative way
- SITXMGT001 Provide feedback, coaching and support to team members
- SITXMGT001 Complete and submit workplace records as required
- SITXMGT001 The need for reports
- SITXMGT001 Examples of reports
- SITXMGT001 Produce information to enable informed decision-making
- SITXMGT001 Solve problems and make decisions
- SITXMGT001 Initiate short term action to resolve immediate problems where appropriate
- SITXMGT001 Analyse problems for long term impact and assess and action potential solutions in consultation with relevant colleagues
- SITXMGT001 Where a team member raises a problem, encourage individual participation in solving it
- SITXMGT001 Take follow-up action to monitor effectiveness of solutions
- SITXMGT001 Assessment Activity - Knowledge questions - Part A
- SITXMGT001 Assessment Activity - Knowledge questions - Part B
- SITXMGT001 Assessment Activity
SITXMGT003 Manage Projects
- SITXMGT003 Define project scope
- SITXMGT003 Why define project scope?
- SITXMGT003 What is required in a scope document?
- SITXMGT003 Budgeting
- SITXMGT003 Clarify relationship of project to others and to overall organisational objectives.
- SITXMGT003 Identify stakeholders and their requirements for consultation and involvement in project activities.
- SITXMGT003 Confirm administrative structure for project management, individual responsibility and reporting hierarchy
- SITXMGT003 Determine required resources for the project
- SITXMGT003 Develop project plan
- SITXMGT003 Determine risk, and regulatory and sustainability issues and incorporate them into plan.
- SITXMGT003 CHECKLIST FOR PLANNING YOUR EVENT
- SITXMGT003 EVENT MANAGEMENT PLAN
- SITXMGT003 Developing a risk management plan
- SITXMGT003 Integrate quality, financial, human and physical resource specifications for project activities.
- SITXMGT003 Estimating the Resources
- SITXMGT003 Develop and integrate project evaluation methods
- SITXMGT003 Plan internal and external communications, public relations and marketing approaches
- SITXMGT003 Document integrated project management plan
- SITXMGT003 Communicate plan and roles and responsibilities to all involved
- SITXMGT003 Administer and monitor project
- SITXMGT003 Implement financial and quality control systems according to project plan
- SITXMGT003 Monitor progress to ensure objectives, deliverables, timelines, cost and quality of project are achieved.
- SITXMGT003 Identify deviations from plan, assess and take action to realign project activities to meet objectives
- SITXMGT003 Determine and act on the need for project variations, including additional project resources
- SITXMGT003 Provide progress and final reports according to project requirements
- SITXMGT003 Complete project within agreed timelines
- SITXMGT003 Evaluate project
- SITXMGT003 Evaluate completed project for administrative efficiency, quality and achievement of objectives
- SITXMGT003 The best tips for event evaluation
- SITXMGT003 Report outcomes to stakeholders and use information to enhance future project planning and management activities
- SITXMGT003 References and sources
- SITXMGT003 Assessment Activities
- SITXMGT003 Assessment Activity 1 – Written questions
- SITXMGT003 Assessment Activity 2 - Case Study