Units
DIPLOMA - Language, Literacy and Numeracy Evaluation
- LLN EVALUATION Activity 1 – Writing
- LLN EVALUATION Activity 2 – Reading Part 1 – Fill in the Blanks
- LLN EVALUATION Activity 2 – Reading Part 2 – Emergency Procedures
- LLN EVALUATION Activity 2 Part 3 – First Aid Courses
- LLN EVALUATION Activity 3 Part 1 – Scheduling Professional Development
- LLN EVALUATION Activity 3 Part 2 – Working in Different Time Zones within Australia
- LLN EVALUATION Activity 3 Part 3 – Data Interpretation
- LLN EVALUATION Activity 4 – Visual Comprehension
- LLN EVALUATION Activity 5 – Oral Comprehension
BSBMKG506 Plan market research
- Introduction BSBMKG506 Plan market research
- What is marketing?
- What is research?
- What is Market Research?
- How is Market Research used by businesses? (Market Research Needs)
- The Market Research Process
- Defining the problem (market research need) and research objectives
- Generation of Hypothesis
- Developing the research plan
- Secondary Data Collection
- Research Approaches
- Contact Methods
- Sampling Plans
- Research Instruments
- Implementing Research
- Interpreting and Reporting Findings
- Processing and analysis of Data
- Project planning principles and practices
- Development of Timelines, budgets and other implementation plans
- Budget
- Gaining Approval for Market Research
- Scoping Practices
- Legislation and Codes of Practice for Business Operations
- Australian Consumer Law
- Code of Practice in Business
- BSBMKG506 Plan market research Assessments
- BSBMKG506 Plan market research Minor Assessment
- BSBMKG506 Plan Market Research Major Assessment
BSBMKG501 Identify and evaluate marketing opportunities
- Introduction BSBMKG501 Identify and evaluate marketing opportunities
- Marketing
- Core concepts of marketing
- Needs, wants and demands
- Products vs Services
- Value
- Customer Satisfaction
- Exchange and Transaction
- Markets
- Principles of Marketing
- Marketing Management
- Marketing management philosophies
- Product Development
- Product Life Cycle
- Marketing Mix
- SWOT Analysis
- Using data compiled in SWOT Analysis
- Marketing Opportunities
- Methods and techniques to evaluate marketing opportunities
- Ethics, Legislation and Regulation
- Fair Trading Acts
- Anti-discrimination Law
- SPAM Act 2003
- Australia and New Zealand Standard Industrial Classification
- Privacy Act 1988
- Protection of Intellectual Property, trademarks and copyright
- Australian Direct Marketing Association (ADMA) Code of Practice
- Australian Marketing Institute (AMI) Code of Conduct
- Australian Association of National Advertisers (AANA) Code of Ethics
- BSBMKG501 Identify and evaluate marketing opportunities Assessments
- BSBMKG501 Identify and evaluate marketing opportunities Minor Assessment
- BSBMKG501 Identify and evaluate marketing opportunities Major Assessment
BSBMKG523 Design and develop an integrated marketing communication plan
- Integrated marketing communications
- The need for integrated marketing communications
- The communication process
- Effective Communication in marketing
- Determine the communication objectives
- Awareness
- Knowledge
- Preference
- Conviction
- Purchase
- Designing a message
- Message content
- Message structure
- Message format
- Choosing media
- Media vehicles for marketing communication
- Different kinds of media vehicles
- Setting the total promotion budget
- Affordable method
- Percentage-of-sales method
- Competitive-parity method
- Objective-and-task method
- Setting the promotion mix
- The nature of each promotion tool
- Promotion mix strategies
- Factors in designing promotion mix strategies
- Buyer-readiness stage
- Product life-cycle stage
- Integrating the promotion mix
- Socially responsible marketing communication
- Legal and ethical considerations
- Compliance with the law
- Ethics
- Association for Data-Driven Marketing and Advertising (ADMA)
- BSBMKG523 Design and develop an integrated marketing communication plan Knowledge Assessments
- BSBMKG523 Major Assessment
BSBMKG510 Plan e-marketing communications
- Marketing and the internet
- Major forces shaping the internet age
- Digitalisation and connectivity
- The internet explosion
- Digital marketing and marketing in the age of internet
- New forms of intermediaries
- Customisation and Customerisation
- Marketing strategy in the new digital age
- E-business, e-commerce and e-marketing
- Benefits to buyers
- Benefits to sellers
- E-commerce domains
- B2C (business to consumer)
- B2B (business to business)
- C2C (consumer 2 consumer)
- C2B (consumer 2 business)
- Conducting e-commerce
- Click-only companies
- Brick-and-mortar companies
- Click-and-mortar companies
- Setting up an e-marketing presence
- Creating a website
- Designing attractive websites
- Forms of online advertising and promotion
- Creating or participating in Web communities
- Using email and webcasting
- E-marketing strategy
- Website Design
- Blog
- Search engine optimisation (SEO)
- Email Marketing
- Social media presence
- Analytics
- Value Proposition
- Creating an e-marketing plan
- Challenges of e-commerce
- Issues and concerns
- Australian legislation and ethics
- Privacy Policy
- Online safety
- Ethical Considerations
- Avoid gimmicks and loopholes
- Social media traffic schemes
- Endless upsells and downsells
- Downsells that change the price on the same product
- Cross-promotions and backscratching
- Encouraging affiliates to use bonuses as incentives
- BSBMKG510 Plan e-marketing communications Knowledge Assessments
- BSBMKG510 Major Assessment
BSBFIM501 Manage budgets and financial plans
- What is accounting?
- Basic Accounting principles
- What is a budget?
- Budgeting and Cost Control
- Budgets for different business sizes
- Electronic spreadsheets
- The Budgeting Process
- Principles of Budgeting
- What is cashflow?
- Importance of cashflow
- Principles of Cashflow
- GST
- Ledgers and financial statements
- Profit and loss statements
- Planning financial management
- Financial management approaches
- Communicating budget and financial plans
- Analysing Draft Budget Feedback
- Completing the Final Budget
- Communicating the Final Budget
- Communicating Resource Allocations
- Monitoring Budget
- Budget Monitoring
- Financial control
- Preparing Accurate Financial Reports
- Completing Reports
- Types of Reports
- Comparing Actuals to Budgets
- Variance Analysis and Rectification
- Maximising Budget Performance
- Review and evaluate financial management processes
- Financial record-keeping and auditing
- BSBFIM501 - Knowledge Assessment Part A
- BSBFIM501 - Knowledge Assessment Part B
- BSBFIM501 - Knowledge Assessment Part C
- BSBFIM501 - Knowledge Assessment Part D
- BSBFIM501 - Knowledge Assessment Part E
- BSBFIM501 Major Assessment Task 1 Part 1
- BSBFIM501 Major Assessment Task 1 Part 2
- BSBFIM501 Major Assessment Task 1 Part 3
- BSBFIM501 Major Assessment Case Study
BSBRSK501 Manage risk
- BSBRSK501 Risk Management
- BSBRSK501 Standard: AS/NZS ISO 31000: 2009
- BSBRSK501 The framework for managing risk
- BSBRSK501 The process for managing risk
- BSBRSK501 WHS Act and Regulations
- BSBRSK501 The Act
- BSBRSK501 Regulation
- BSBRSK501 Codes of practice
- BSBRSK501 Standards Australia
- BSBRSK501 Legislation
- BSBRSK501 Model WHS Regulations
- BSBRSK501 Model Codes of Practice
- BSBRSK501 The Risk Management Process
- BSBRSK501 Types of Risks
- BSBRSK501 Commercial relationships
- BSBRSK501 Economic circumstances and scenarios
- BSBRSK501 Individual activities
- BSBRSK501 Human behaviour
- BSBRSK501 Management activities and controls
- BSBRSK501 Natural events
- BSBRSK501 Methods to support continuous improvement
- BSBRSK501 Political circumstances
- BSBRSK501 Technology
- BSBRSK501 Classification of Risks
- BSBRSK501 Scope of risk management
- BSBRSK501 Governance
- BSBRSK501 External environment
- BSBRSK501 Internal environment
- BSBRSK501 Whole organisation
- BSBRSK501 Stakeholders
- BSBRSK501 Internal stakeholders
- BSBRSK501 External stakeholders
- BSBRSK501 Feedback and consultation
- BSBRSK501 Risk context
- BSBRSK501 The economic system
- BSBRSK501 The social system
- BSBRSK501 The political/legal system
- BSBRSK501 The technological system
- BSBRSK501 The policy context
- BSBRSK501 Strengths and Weaknesses of Existing Risk Management Plans
- BSBRSK501 Documentation
- BSBRSK501 Supporting risk management activities
- BSBRSK501 Communicating the risk management process
- BSBRSK501 Risk identification
- BSBRSK501 Research risks applicable to scope
- BSBRSK501 Data or statistical information (such as qualitative and/or quantitative research)
- BSBRSK501 Tools and techniques in identifying risks
- BSBRSK501 Checklists
- BSBRSK501 Fishbone diagrams
- BSBRSK501 Flow charts
- BSBRSK501 Scenario analysis
- BSBRSK501 Risk analysis
- BSBRSK501 Assess impact or consequence of risks
- BSBRSK501 Evaluate and prioritise risks for treatment
- BSBRSK501 Qualitative analysis
- BSBRSK501 Selection and implementation of treatments
- BSBRSK501 Develop an action plan for risk treatment
- BSBRSK501 Communicate processes to parties involved
- BSBRSK501 Proper documentation and maintenance of records
- BSBRSK501 Implementation and monitoring of action plans
- BSBRSK501 Evaluation of the risk management process
- BSBRSK501 Knowledge Assessment Part A
- BSBRSK501 Knowledge Assessment Part B
- BSBRSK501 Knowledge Assessment Part C
- BSBRSK501 Knowledge Assessment Part D
- BSBRSK501 Knowledge Assessment Part E
- BSBRSK501 Assessment Activity 1 - Written questions
- BSBRSK501 Assessment Activity 2 - Case study
- BSBRSK501 Assessment Activity 3 – Work-based Project
- BSBRSK501 Assessment Summary
BSBWOR502 Lead and manage team effectiveness
- BSBWOR502 Team and teamwork
- BSBWOR502 Consultation with team members
- BSBWOR502 Team goals and objectives
- BSBWOR502 Team roles, responsibilities and accountabilities
- BSBWOR502 Develop key performance plans
- BSBWOR502 Performance
- BSBWOR502 W.I.S.H Team Review
- BSBWOR502 Adequate levels of complementary skills
- BSBWOR502 Key Performance Indicators (KPIs)
- BSBWOR502 Support team members to meet outcomes
- BSBWOR502 Coaching
- BSBWOR502 Mentoring
- BSBWOR502 Training and development opportunities
- BSBWOR502 Clarification of roles
- BSBWOR502 Long-term and short-term plans
- BSBWOR502 Meetings
- BSBWOR502 Meeting expected performance outcomes
- BSBWOR502 Develop and facilitate team cohesion
- BSBWOR502 Strategies
- BSBWOR502 Develop policies and procedures to ensure responsibility is taken by members
- BSBWOR502 Provide feedback to team members
- BSBWOR502 Measurement of Feedback
- BSBWOR502 Encourage, value and reward individual and team efforts
- BSBWOR502 Champion the success of team members
- BSBWOR502 Develop processes to identify issues and concerns
- BSBWOR502 Developing a process
- BSBWOR502 Problem analysis techniques
- BSBWOR502 Facilitate teamwork
- BSBWOR502 Sense of mutual accountability
- BSBWOR502 Communication
- BSBWOR502 Support the team in identifying issues involving performance
- BSBWOR502 Identifying and resolving issues
- BSBWOR502 Contribute to team work and serve as role model for others
- BSBWOR502 Liaise with stakeholders
- BSBWOR502 Maintain open communication
- BSBWOR502 Establish open communication
- BSBWOR502 Reluctance to communicate or share information
- BSBWOR502 Communicate information from Management to team
- BSBWOR502 Evaluation of unresolved issues
- BSBWOR502 Communicate unresolved issues
- BSBWOR502 Knowledge Assessment Part A
- BSBWOR502 Knowledge Assessment Part B
- BSBWOR502 Knowledge Assessment Part C
- BSBWOR502 Knowledge Assessment Part D
- BSBWOR502 Knowledge Assessment Part E
- BSBWOR502 Minor Assessment Project
BSBPMG522 Undertake project work
- BSBPMG522 Project Management
- BSBPMG522 Access project scope and other documentation
- BSBPMG522 Creating a project brief
- BSBPMG522 Force Field Analysis
- BSBPMG522 Project Scope
- BSBPMG522 Scope Management Plan
- BSBPMG522 Define project stakeholders
- BSBPMG522 The Power/Interest Grid
- BSBPMG522 Understanding stakeholders
- BSBPMG522 Seek clarification from project manager of issues related to the project
- BSBPMG522 Budget/Finances for the project
- BSBPMG522 Human resources
- BSBPMG522 Timelines
- BSBPMG522 Physical resources
- BSBPMG522 Contract obligations
- BSBPMG522 Legislation
- BSBPMG522 Reporting requirements
- BSBPMG522 Identify limits of responsibility and reporting requirements
- BSBPMG522 The Project Manager
- BSBPMG522 Selecting the team
- BSBPMG522 Leadership skills
- BSBPMG522 Authority
- BSBPMG522 Job description
- BSBPMG522 Clarify relationship of projects to other projects and to other organisational objectives
- BSBPMG522 Strategic plans
- BSBPMG522 Operational plans
- BSBPMG522 Determine and access available resources to undertake project
- BSBPMG522 Develop project plan
- BSBPMG522 Planning the project
- BSBPMG522 Planning the project
- BSBPMG522 Project goals
- BSBPMG522 Tasks
- BSBPMG522 Scheduling
- BSBPMG522 Developing a project schedule
- BSBPMG522 Project management tools
- BSBPMG522 Action Plans
- BSBPMG522 Flow Charts
- BSBPMG522 Gantt Charts
- BSBPMG522 Milestone Charts
- BSBPMG522 PERT Diagram
- BSBPMG522 Critical Path Method (CPM)
- BSBPMG522 Project tools and software
- BSBPMG522 Formulate risk management plan for project including WHS (workplace health and safety)
- BSBPMG522 Health and safety risk
- BSBPMG522 Assess impact or consequence of risks
- BSBPMG522 Implementing risk controls
- BSBPMG522 WHS Legislation
- BSBPMG522 Develop and approve the budget
- BSBPMG522 Consult team members in project planning
- BSBPMG522 Finalise project plans
- BSBPMG522 Administer the project
- BSBPMG522 Provide support for project team members
- BSBPMG522 Establish and maintain recordkeeping systems
- BSBPMG522 Characteristics of Records
- BSBPMG522 Capturing records and registration
- BSBPMG522 Implement and monitor plans for managing project finances, resources and quality
- BSBPMG522 Complete and forward project reports as required to stakeholders
- BSBPMG522 Undertake risk management as required to ensure project outcomes are met
- BSBPMG522 Achieve project deliverables
- BSBPMG522 Finalise project
- BSBPMG522 Legal responsibility
- BSBPMG522 Financial report
- BSBPMG522 Staff transition to new roles or reassignment to previous ones after project
- BSBPMG522 Project documentation and signoffs for concluding the project
- BSBPMG522 Keeping records
- BSBPMG522 Sign-off
- BSBPMG522 Review project
- BSBPMG522 Document lessons learned from the project
- BSBPMG522 Knowledge Assessment Part A
- BSBPMG522 Knowledge Assessment Part B
- BSBPMG522 Knowledge Assessment Part C
- BSBPMG522 Knowledge Assessment Part D
- BSBPMG522 Minor Assessment